SHIPPING & DELIVERY POLICY
LOTUS BLEU ASIA
Operated by KAPYWINGS COMPANY LIMITED
1. General Information
This Shipping & Delivery Policy applies to all orders placed through the Lotus Bleu Asia website and delivered within Vietnam.
Lotus Bleu Asia is operated by KAPYWINGS COMPANY LIMITED (hereinafter referred to as "KAPYWINGS", "we", "us", or "our").
We are committed to ensuring that orders are prepared, dispatched, and delivered safely and efficiently.
Our delivery operations are coordinated through Allingo, which works with third-party transportation providers across Vietnam.
2. Delivery Coverage and Transportation Providers
We offer nationwide delivery throughout Vietnam.
Depending on the destination, parcel characteristics, and service availability, orders may be delivered by the following transportation providers:
Within Ho Chi Minh City:
- Grab
- Xanh SM
- Ahamove
- Lalamove
Intercity and Interprovincial Deliveries:
- Viettel Post
- Nhất Tín Logistics
- J&T Express
The transportation provider is selected according to the delivery destination and operational requirements. Customers cannot always select a specific courier.
KAPYWINGS may use alternative transportation providers when necessary to ensure successful delivery.
3. Order Processing and Dispatch
Orders are generally prepared and dispatched within 2 business days after order confirmation, subject to product availability.
Business days exclude Sundays and Vietnamese public holidays.
If a product is temporarily unavailable or additional preparation time is required, our team will contact the customer to communicate the expected dispatch date.
Delivery estimates provided below begin from the date the order is handed over to the transportation provider.
4. Estimated Delivery Times
The following delivery estimates apply to orders dispatched from Ho Chi Minh City.
Delivery DestinationEstimated Delivery TimeWithin Ho Chi Minh CitySame day to next day (0–1 day)Southern Vietnam0–3 daysCentral Vietnam3–5 daysNorthern Vietnam4–6 days
Delivery Destination | Estimated Delivery Time |
|---|---|
Within Ho Chi Minh City | Same day to next day (0–1 day) |
Southern Vietnam | 0–3 days |
Central Vietnam | 3–5 days |
Northern Vietnam | 4–6 days |
Important information:
- All delivery estimates are expressed in calendar days, including weekends and public holidays.
- Delivery estimates are indicative and are not guaranteed.
- Actual delivery times may vary depending on courier availability, destination accessibility, weather conditions, public holidays, and other circumstances beyond our reasonable control.
- Remote areas and islands may require additional delivery time.
The estimated delivery times do not include the order preparation and dispatch period described in Section 3.
5. Preferred Delivery Date and Time
During the ordering process, customers may indicate their preferred delivery date and time.
We will communicate this preference to the logistics provider whenever possible.
However, as transportation services are operated by independent third-party providers, the requested delivery date or time is indicative and does not constitute a guaranteed delivery appointment.
The actual delivery schedule depends on the transportation provider's availability and operational conditions.
6. Shipping Fees
Standard shipping is free for all orders delivered within Vietnam.
Shipping costs are covered by KAPYWINGS and are not charged separately to customers.
Internally, transportation costs are determined according to the delivery destination and the applicable logistics service.
If an exceptional delivery service or arrangement requires additional charges, these will be communicated to the customer in advance and will only apply with the customer's agreement.
No additional shipping charges will be imposed without prior notification and consent.
7. Package Inspection Upon Delivery
Customers are encouraged to inspect the exterior condition of their parcel before accepting delivery.
This includes checking for:
- Visible damage to the packaging
- Torn, crushed, or opened parcels
- Signs of water damage or tampering
- Incorrect recipient or shipment information
Opening the parcel to inspect its contents before acceptance or payment is subject to the rules and availability of the transportation provider.
If the courier does not allow the parcel to be opened before acceptance, customers may inspect the contents after receiving the shipment.
If the parcel appears visibly damaged or tampered with, customers should inform the delivery person immediately and contact our customer service team.
Where possible, photographs should be taken to document the parcel's condition.
Acceptance of a parcel does not automatically waive the customer's rights concerning concealed damage, missing items, or non-conforming products.
8. Damaged, Lost, or Missing Items
KAPYWINGS is responsible for handling customer claims concerning products damaged or lost during transportation, in accordance with applicable Vietnamese law.
If an order arrives damaged, contains missing items, or is lost during shipment, customers should contact our customer service team.
Customers are encouraged to report any delivery-related issue within 48 hours after receiving the parcel, where applicable.
To help us investigate, customers should provide:
- Order number
- Description of the issue
- Photographs of the damaged product and packaging, if available
- Any relevant delivery documentation
The 48-hour reporting period is intended to facilitate prompt investigation and does not restrict any statutory consumer rights or applicable legal warranty periods.
Following verification of the claim, KAPYWINGS will arrange an appropriate solution, which may include:
- Replacement of damaged or missing products
- Reshipment of the order
- Refund of the affected products or order, where appropriate
Customers will not be charged additional shipping fees for replacements or reshipments resulting from a verified transportation issue for which KAPYWINGS is responsible.
KAPYWINGS will coordinate directly with Allingo and/or the relevant transportation provider regarding any applicable carrier compensation.
Customers are not required to pursue compensation directly from the courier for transportation damage or loss for which KAPYWINGS is responsible.
9. Delivery Delays
Although we aim to respect the estimated delivery periods, delays may occasionally occur due to circumstances such as:
- Transportation provider disruptions
- Adverse weather or natural events
- Public holidays or peak delivery periods
- Incorrect or incomplete delivery information
- Delivery restrictions in certain locations
When we become aware of a significant delivery delay, we will make reasonable efforts to inform the customer and provide an updated delivery estimate.
If delivery cannot be completed within the agreed timeframe, customers may contact us to discuss available solutions in accordance with applicable law, including cancellation and refund where required.
10. Failed Delivery Attempts
If delivery cannot be completed because the recipient is unavailable, cannot be contacted, or has provided an incorrect or incomplete address, the transportation provider may attempt another delivery or return the parcel.
In such circumstances, our customer service team will contact the customer when necessary to determine an appropriate solution.
Redelivery, address corrections, or other arrangements will be handled individually with the customer.
Any exceptional additional charges will be disclosed and agreed upon in advance.
11. Order Tracking and Delivery Status
Customers may contact our customer service team to request information about their order's delivery status.
Where tracking information is available from the transportation provider, we can provide the tracking number or tracking link upon request.
Please note that tracking availability and update frequency depend on the selected courier.
12. Contact Information
For delivery enquiries, tracking requests, damaged parcels, or other shipping-related issues, please contact:
LOTUS BLEU ASIA
Operated by: KAPYWINGS COMPANY LIMITED
Enterprise Registration Number: 0319368013
Registered Address: No. 2 Thi Sách Street, Sài Gòn Ward, Ho Chi Minh City, Vietnam
Phone: +84 984 802 785
Email: contact@lotus-bleu.asia
Our team will assist you with your delivery enquiry and coordinate with the relevant logistics provider when necessary.
13. Policy Updates
KAPYWINGS may update this Shipping & Delivery Policy to reflect changes in logistics operations, delivery services, or applicable legal requirements.
The version published on the website at the time an order is placed will generally apply to that order, unless otherwise agreed with the customer or required by law.
Last updated: 31 October 2026