PAYMENT METHODS POLICY
LOTUS BLEU ASIA
Operated by KAPYWINGS COMPANY LIMITED
1. General Information
This Payment Policy applies to all orders placed through the Lotus Bleu Asia website, operated by KAPYWINGS COMPANY LIMITED (hereinafter referred to as "KAPYWINGS", "we", "us", or "our").
We are committed to providing transparent, convenient, and secure payment procedures.
Available payment methods depend on the customer's delivery location within Vietnam.
All product prices, applicable taxes, and any additional charges are disclosed before the customer confirms an order.
2. Accepted Payment Methods
We currently accept the following payment methods:
Delivery LocationAccepted Payment MethodsHo Chi Minh CityCash on Delivery (COD) or Bank TransferOther provinces and cities in VietnamBank Transfer only (prepayment)
For deliveries within Ho Chi Minh City, customers may choose between paying cash upon delivery or making a bank transfer before dispatch.
For deliveries outside Ho Chi Minh City, payment must be completed by bank transfer before the order is dispatched.
The following payment methods are not currently accepted:
- Credit and debit cards (Visa, Mastercard, etc.)
- Electronic wallets (MoMo, ZaloPay, etc.)
- Other online payment gateways not expressly offered at checkout
Available payment options will be displayed during checkout according to the customer's delivery address.
3. Cash on Delivery (COD)
Cash on Delivery is available for eligible orders delivered within Ho Chi Minh City only.
Under this payment method:
- Customers place and confirm their orders through the website.
- KAPYWINGS prepares and dispatches the order through its logistics partners.
- Customers pay the total order amount in cash to the authorized delivery person upon receipt.
Customers are encouraged to prepare the correct payment amount whenever possible.
COD availability may depend on the selected transportation provider and delivery conditions.
If COD cannot be arranged for a particular order, our customer service team will contact the customer before dispatch to arrange payment by bank transfer with the customer's agreement.
Customers are encouraged to inspect the exterior condition of their parcel before acceptance. Opening the parcel before payment depends on the transportation provider's rules, as described in our Shipping & Delivery Policy.
4. Payment by Bank Transfer
Bank transfer is available for all orders delivered within Vietnam, including Ho Chi Minh City.
Customers selecting this payment method must complete payment before their order is dispatched.
4.1. Bank Transfer Instructions
After placing an order, customers will receive the relevant bank transfer instructions, including:
- Beneficiary name
- Bank name
- Bank account number
- Total payment amount
- Payment reference or order number
The beneficiary account will be held by KAPYWINGS COMPANY LIMITED (CÔNG TY TNHH KAPYWINGS) or another legally authorized recipient clearly identified to the customer.
Customers should include their order number in the transfer description to facilitate payment identification and verification.
4.2. Payment Confirmation
Orders paid by bank transfer will be processed for dispatch after payment has been received and verified, subject to product availability.
Bank transfer processing times may vary depending on the customer's bank and the banking system.
Customers may contact our customer service team if payment confirmation is delayed.
5. Prices, Taxes, and Additional Charges
All product prices on the website are displayed in Vietnamese Dong (VND).
The total amount payable, including applicable taxes and any additional charges, will be clearly communicated before order confirmation.
Standard shipping is free for all orders delivered within Vietnam, as described in our Shipping & Delivery Policy.
If a customer requests an exceptional service that involves additional costs, those charges will be disclosed in advance and applied only with the customer's agreement.
No undisclosed payment charges will be imposed.
6. Payment Confirmation and Security
KAPYWINGS takes reasonable measures to ensure transparent and secure payment procedures.
For bank transfers, payment receipt may be verified before an order is confirmed for dispatch.
Customers should transfer funds only to the bank account provided through our official website or confirmed directly by our authorized customer service team.
KAPYWINGS will never request customers to disclose:
- Online banking passwords
- One-time passwords (OTP)
- Banking authentication codes
- Other confidential banking credentials
Customers who receive suspicious payment requests should contact our customer service team before making any payment.
7. Failed, Incorrect, or Duplicate Payments
If a payment is unsuccessful, incomplete, or cannot be identified, our customer service team may contact the customer to verify the transaction.
Orders requiring advance payment will not be dispatched until payment has been received and verified.
If a customer transfers an incorrect amount or makes a duplicate payment, KAPYWINGS will review the transaction and arrange an appropriate correction or refund following verification.
Customers are encouraged to provide their order number and proof of payment when reporting a payment issue.
8. Refunds and Order Cancellations
Refunds, returns, and cancellations are handled in accordance with our Return, Refund & Cancellation Policy.
8.1. Refund Method
Our standard refund method is bank transfer to an account designated by the customer.
Where Vietnamese law requires a refund through the original payment method, KAPYWINGS will comply unless the customer expressly agrees to another legally permitted method.
8.2. Refund Processing Time
Approved refunds are normally initiated within 3–5 business days after approval and completion of any necessary inspection.
Any shorter mandatory refund deadline under applicable Vietnamese law will take precedence.
8.3. Order Cancellation
Customers may request voluntary cancellation before their order has been handed over to the transportation provider.
Once an order has been dispatched, voluntary cancellation is no longer accepted.
These conditions do not restrict mandatory cancellation, termination, or refund rights under applicable Vietnamese consumer-protection legislation.
9. Customer Service and Payment Enquiries
For payment enquiries, bank transfer verification, incorrect payments, refunds, or payment-related complaints, please contact:
LOTUS BLEU ASIA
Operated by: KAPYWINGS COMPANY LIMITED
Enterprise Registration Number: 0319368013
Registered Address: No. 2 Thi Sách Street, Sài Gòn Ward, Ho Chi Minh City, Vietnam
Phone: +84 984 802 785
Email: contact@lotus-bleu.asia
We aim to acknowledge payment-related enquiries within 2 business days and communicate the appropriate next steps.
Complaints will be handled transparently and in accordance with applicable Vietnamese law.
10. Consumer Rights and Policy Updates
This Payment Policy is intended to comply with applicable Vietnamese e-commerce, payment, and consumer-protection regulations.
Nothing in this policy excludes or restricts mandatory consumer rights.
If any provision conflicts with a mandatory legal requirement, the applicable law will prevail.
KAPYWINGS may update this policy to reflect changes in accepted payment methods, operational procedures, or legal requirements.
Updates will be published on the website. The payment conditions communicated and accepted when an order is placed will generally apply to that order, unless otherwise required by law or agreed with the customer.
Last updated: 31 October 2026