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TERMS & CONDITIONS OF SERVICE

LOTUS BLEU ASIA

Operated by KAPYWINGS COMPANY LIMITED

1. General Provisions

These Terms & Conditions of Service ("Terms") govern access to and purchases made through the Lotus Bleu Asia website, available at https://lotus-bleu.asia.

The website is operated by KAPYWINGS COMPANY LIMITED (hereinafter referred to as "KAPYWINGS", "we", "us", or "our").

By placing an order through the website, customers acknowledge that they have had the opportunity to review these Terms and the applicable policies and agree to the terms presented during checkout, subject to their mandatory rights under Vietnamese law.

These Terms establish the respective rights and obligations of KAPYWINGS and its customers in relation to online purchases, payments, delivery, product quality, and customer service.

2. Seller Identification

Commercial Brand: LOTUS BLEU ASIA

Legal Entity: KAPYWINGS COMPANY LIMITED

Vietnamese Legal Name: CÔNG TY TNHH KAPYWINGS

Enterprise Registration Number: 0319368013

Registered Head Office: No. 2 Thi Sách Street, Sài Gòn Ward, Ho Chi Minh City, Vietnam

Telephone: +84 984 802 785

Email: contact@lotus-bleu.asia

Website: https://lotus-bleu.asia

KAPYWINGS is the legal entity responsible for operating the website, processing customer orders, collecting payments, fulfilling sales, and handling customer enquiries and complaints.

3. Products and Product Information

Lotus Bleu Asia offers products inspired by Vietnamese culture, including illustrated playing cards, gifts, souvenirs, printed materials, textiles, and decorative items.

KAPYWINGS undertakes to provide accurate, clear, and reasonably complete product information, including, where applicable:

  • Product names and descriptions
  • Main characteristics and specifications
  • Product images
  • Selling prices
  • Product availability
  • Relevant usage instructions or warnings

Product images are provided to represent the products as accurately as reasonably possible. Minor differences in color or appearance may occur due to screen settings or manufacturing tolerances.

Such differences do not exclude customers' statutory rights where a product fails to conform to its description or agreed specifications.

KAPYWINGS will make reasonable efforts to correct inaccurate product information promptly after becoming aware of it.

4. Prices, Taxes, and Charges

All prices displayed on the website are expressed in Vietnamese Dong (VND).

Applicable taxes and any additional charges will be disclosed before the customer confirms an order.

Standard delivery throughout Vietnam is free of charge, in accordance with our Shipping & Delivery Policy.

Any exceptional service involving an additional charge will require prior disclosure and the customer's agreement.

KAPYWINGS reserves the right to update product prices and promotional offers. Price changes will not be applied retroactively to orders already confirmed at an agreed price, except as otherwise permitted by law or agreed with the customer.

5. Ordering Process and Contract Formation

Customers can purchase products through the website without creating an account.

The website operates exclusively through guest checkout.

The standard ordering process is as follows:

  1. Select the desired products and quantities.
  2. Add products to the shopping cart.
  3. Enter the required customer, delivery, and billing information.
  4. Select an available payment method.
  5. Review the order summary, including products, prices, applicable taxes, and total amount payable.
  6. Review and accept the applicable Terms and policies.
  7. Submit the order.
  8. Receive an order acknowledgement or confirmation from KAPYWINGS.

Submitting an order constitutes a request to purchase the selected products.

The sales contract is formed when KAPYWINGS confirms acceptance of the order, unless the checkout process expressly specifies another legally valid point of contract formation.

An automatic acknowledgement of receipt does not necessarily constitute acceptance if it is clearly identified as an acknowledgement only.

If an order cannot be fulfilled due to unavailability, an incorrect listing, or another legitimate reason, KAPYWINGS will notify the customer and propose an appropriate solution, including a refund where payment has already been collected.

Customers will not be charged for unavailable products that cannot be supplied.

6. Payment Terms

The accepted payment methods depend on the delivery location.

Delivery LocationAccepted Payment MethodsHo Chi Minh CityCash on Delivery (COD) or Bank TransferOther provinces and cities in VietnamBank Transfer only (prepayment)

For bank transfers, payment must be received and verified before dispatch.

For Cash on Delivery, payment is made in cash to the authorized delivery person when the order is delivered.

Credit cards, debit cards, and electronic wallets are not currently accepted.

Bank transfer instructions will identify the authorized beneficiary and relevant payment details.

Further information is available in our Payment Policy.

7. Shipping and Delivery

KAPYWINGS arranges delivery of orders throughout Vietnam through selected transportation and logistics providers.

We undertake to:

  • Prepare and dispatch confirmed orders within the communicated processing period, subject to stock availability.
  • Provide accurate delivery information and reasonable delivery estimates.
  • Coordinate with logistics providers to fulfill orders.
  • Assist customers in resolving delivery-related issues.

Delivery estimates are indicative and may be affected by transportation conditions, public holidays, weather, or circumstances beyond our reasonable control.

Where delivery cannot be completed as agreed, KAPYWINGS will communicate with the customer and provide the remedies required by applicable law.

Standard delivery is free throughout Vietnam.

Detailed shipping arrangements and estimated delivery periods are available in our Shipping & Delivery Policy.

8. Returns, Refunds, and Cancellations

KAPYWINGS accepts requests for appropriate remedies where products are defective, damaged, incorrectly delivered, missing, or do not conform to their advertised descriptions or the confirmed order.

We do not offer voluntary returns or exchanges solely because a customer changes their mind.

Customers may request voluntary cancellation before their order is handed over to the transportation provider.

Once dispatched, voluntary cancellation is no longer accepted.

These commercial restrictions do not limit mandatory consumer rights, including applicable rights relating to defective or non-conforming goods or statutory termination of distance transactions.

Approved refunds are normally processed within 3–5 business days following approval and any necessary inspection, unless a shorter mandatory deadline applies.

Our standard refund method is bank transfer, except where applicable law requires the original payment method or another procedure.

Full conditions are available in our Return, Refund & Cancellation Policy.

9. KAPYWINGS' Rights and Obligations

KAPYWINGS undertakes to:

  1. Provide accurate information: Publish clear and reasonably complete information about products, prices, payment methods, and sales conditions.
  2. Maintain price transparency: Disclose the total payable amount and applicable charges before order confirmation.
  3. Fulfill confirmed orders: Supply products corresponding to the accepted order and agreed specifications.
  4. Arrange delivery: Coordinate shipping and inform customers of relevant delivery arrangements.
  5. Protect personal data: Collect and process customer information in accordance with our Privacy & Personal Data Protection Policy and applicable Vietnamese law.
  6. Handle customer enquiries: Provide accessible contact channels and address complaints and requests for legally available remedies.
  7. Issue invoices and maintain records: Fulfill applicable invoicing, accounting, and tax obligations.
  8. Respect consumer rights: Comply with mandatory Vietnamese consumer-protection requirements.

KAPYWINGS may verify order details, request clarification of incomplete information, and take reasonable steps to prevent fraudulent or unlawful transactions.

Any refusal or cancellation of an order by KAPYWINGS must be based on a legitimate reason and handled in accordance with applicable law, including appropriate reimbursement of amounts already paid.

10. Customer Rights and Obligations

Customers have the right to:

  • Receive accurate and transparent information before purchasing.
  • Review the order details and total price before confirmation.
  • Receive products corresponding to the accepted order.
  • Obtain appropriate remedies for defective, incorrect, or non-conforming products.
  • Have their personal data protected in accordance with applicable law.
  • Contact KAPYWINGS regarding orders, complaints, and statutory consumer rights.

Customers are responsible for:

  1. Providing accurate and complete contact, delivery, and billing information.
  2. Reviewing product descriptions and order details before confirmation.
  3. Making payments according to the selected payment method and agreed deadlines.
  4. Cooperating reasonably with delivery providers to receive their orders.
  5. Using products in accordance with applicable instructions and safety recommendations.
  6. Using the website lawfully and refraining from fraudulent, abusive, or unauthorized activities.
  7. Providing accurate information when requesting returns, refunds, or complaint resolution.

Customers should promptly notify KAPYWINGS if they identify an error in their order or delivery information.

Customer obligations under these Terms do not remove or reduce any mandatory consumer rights.

11. Personal Data and Privacy

KAPYWINGS is the entity responsible for collecting and controlling personal data provided through the Lotus Bleu Asia website.

The website does not support customer account creation.

Personal data provided during guest checkout is used for order processing, payment verification, delivery, invoicing, order-related customer service, and compliance with applicable legal obligations.

Customer checkout information is not used for unrelated marketing or advertising activities.

Information may be shared with authorized logistics, payment, accounting, or technical service providers only to the extent necessary for these purposes or as required by law.

Customers may request access to, correction of, or deletion of personal data, subject to applicable legal conditions and retention obligations.

Further information is available in our Privacy & Personal Data Protection Policy.

12. Intellectual Property Rights

Unless otherwise indicated, the content displayed on the Lotus Bleu Asia website, including:

  • Product illustrations and artwork
  • Photographs and graphics
  • Product names and branding
  • Logos and visual identity
  • Website text and descriptions
  • Layouts, designs, and original creative content

is owned by KAPYWINGS, licensed to KAPYWINGS, or used with the permission of the relevant rights holders.

All intellectual property rights remain with their respective owners.

Website visitors and customers may access and view the content for personal, non-commercial purposes related to browsing and purchasing products.

Without prior written authorization from the relevant rights holder, users may not:

  • Reproduce or distribute website artwork or images for commercial purposes.
  • Use product branding or logos in a misleading or unauthorized manner.
  • Copy substantial website content for publication or resale.
  • Modify or exploit protected creative works in violation of applicable intellectual property law.

Purchasing a physical product does not transfer copyright, trademark ownership, or other intellectual property rights associated with its artwork, branding, or design.

Any permitted uses under applicable intellectual property law remain unaffected.

For intellectual property enquiries or permission requests, please contact contact@lotus-bleu.asia.

13. Acceptable Website Use

Visitors and customers agree to use the website in a lawful and responsible manner.

Prohibited activities include:

  • Submitting fraudulent orders or knowingly false information.
  • Attempting unauthorized access to the website or its administrative systems.
  • Introducing malicious software or interfering with website operations.
  • Using the website to conduct unlawful activities.
  • Infringing the intellectual property or other legal rights of KAPYWINGS or third parties.

KAPYWINGS may take reasonable and lawful measures to protect the website, its customers, and its systems from misuse.

14. Liability and Events Beyond Reasonable Control

KAPYWINGS is responsible for fulfilling its contractual and statutory obligations in accordance with applicable Vietnamese law.

Where an event beyond reasonable control affects order processing or delivery, KAPYWINGS will make reasonable efforts to notify affected customers and provide an appropriate solution.

Such events may include natural disasters, severe weather, transportation disruptions, or other circumstances qualifying for relief under applicable law.

Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded under Vietnamese law.

15. Customer Service, Complaints, and Dispute Resolution

Customers may submit enquiries or complaints relating to products, orders, payments, delivery, personal data, or other services through the following channels:

LOTUS BLEU ASIA

Legal Entity: KAPYWINGS COMPANY LIMITED

Enterprise Registration Number: 0319368013

Registered Head Office: No. 2 Thi Sách Street, Sài Gòn Ward, Ho Chi Minh City, Vietnam

Telephone / Hotline: +84 984 802 785

Email: contact@lotus-bleu.asia

KAPYWINGS aims to acknowledge customer enquiries within 2 business days and will handle complaints in accordance with applicable statutory requirements.

We encourage customers to contact us directly so that disputes can be resolved through discussion and mutual agreement.

If a dispute cannot be resolved amicably, customers may seek assistance from competent authorities or pursue other remedies available under Vietnamese law, including through the competent courts or other legally available dispute-resolution mechanisms.

Nothing in these Terms restricts the customer's statutory rights to complain, seek remedies, or bring proceedings before a competent authority.

16. Applicable Policies

The following policies form part of the information and conditions governing purchases through the Lotus Bleu Asia website:

  • Payment Policy
  • Shipping & Delivery Policy
  • Return, Refund & Cancellation Policy
  • Privacy & Personal Data Protection Policy

Customers are encouraged to review these policies before placing an order.

Where any provision conflicts with a mandatory requirement of Vietnamese law, the applicable legal requirement will prevail.

17. Governing Law

These Terms and transactions made through the Lotus Bleu Asia website are governed by the applicable laws of Vietnam.

Any interpretation or enforcement of these Terms shall respect mandatory consumer-protection legislation and other applicable legal requirements.

18. Amendments and Effective Date

KAPYWINGS may revise these Terms to reflect changes in its operations, services, or applicable legal requirements.

Updated versions will be published on the website.

The Terms communicated and accepted at the time of order placement will generally apply to that transaction, unless otherwise required by law or agreed with the customer.

Last updated: 31 October 2026