{"id":781,"date":"2026-10-31T15:44:45","date_gmt":"2026-10-31T08:44:45","guid":{"rendered":"https:\/\/lotus-bleu.asia\/?page_id=781"},"modified":"2026-11-03T23:44:26","modified_gmt":"2026-11-03T16:44:26","slug":"customer-complaints-dispute-resolution-policy","status":"publish","type":"page","link":"https:\/\/lotus-bleu.asia\/vi\/customer-complaints-dispute-resolution-policy\/","title":{"rendered":"Customer Complaints &amp; Dispute Resolution Policy"},"content":{"rendered":"<div class=\"brz brz-root__container brz-reset-all brz-root__container-page\">\n<section id=\"z628iU7yKHnb_z628iU7yKHnb\" class=\"brz-section brz-css-d-ynf0il brz-css-gsggoj\">\n<div class=\"brz-section__content brz-section--boxed brz-css-d-oh3bvl brz-css-98820f\" data-brz-custom-id=\"vKuCnKU7U4Sn\">\n<div class=\"brz-container brz-css-d-x9rvyp brz-css-18siuv9\">\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-1cmt8gt brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-1gz39wx\" data-brz-custom-id=\"g9rCOpbcvdwa\">\n<div data-brz-translate-text=\"1\">\n<h1 class=\"brz-tp-lg-heading1 brz-css-1s508a2\" data-generated-css=\"brz-css-1s508a2\" data-uniq-id=\"nrCGC\"><span class=\"brz-cp-color3\">CH\u00cdNH S\u00c1CH GI\u1ea2I QUY\u1ebeT KHI\u1ebeU N\u1ea0I &amp; TRANH CH\u1ea4P C\u1ee6A KH\u00c1CH H\u00c0NG<\/span><\/h1>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"yE27M\"><strong class=\"brz-cp-color2\">LOTUS BLEU ASIA<\/strong><\/p>\n<p data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"osylh\" class=\"brz-tp-lg-paragraph brz-css-1wkli4b\"><em class=\"brz-cp-color7\">\u0110\u01b0\u1ee3c v\u1eadn h\u00e0nh b\u1edfi KAPYWINGS COMPANY LIMITED<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-1uqvl8p brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-1ty89tj\" data-brz-custom-id=\"iOld2F5W8FUJ\">\n<div data-brz-translate-text=\"1\">\n<h2 class=\"brz-tp-lg-heading2 brz-css-1cucf8n\" data-generated-css=\"brz-css-1cucf8n\" data-uniq-id=\"mjkpw\"><strong class=\"brz-cp-color2\">1. Th\u00f4ng tin chung<\/strong><\/h2>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"v64Iu\"><span class=\"brz-cp-color7\">Lotus Bleu Asia cam k\u1ebft cung c\u1ea5p s\u1ea3n ph\u1ea9m \u0111\u00e1ng tin c\u1eady, giao d\u1ecbch minh b\u1ea1ch v\u00e0 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1eadn t\u00e2m.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"cp2V2\"><span class=\"brz-cp-color7\">Ch\u00ednh s\u00e1ch Gi\u1ea3i quy\u1ebft Khi\u1ebfu n\u1ea1i &amp; Tranh ch\u1ea5p c\u1ee7a Kh\u00e1ch h\u00e0ng n\u00e0y quy \u0111\u1ecbnh quy tr\u00ecnh ti\u1ebfp nh\u1eadn, xem x\u00e9t v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn c\u00e1c giao d\u1ecbch mua h\u00e0ng th\u1ef1c hi\u1ec7n qua <\/span><strong class=\"brz-cp-color7\">https:\/\/lotus-bleu.asia<\/strong><span class=\"brz-cp-color7\">.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"lqWJY\"><span class=\"brz-cp-color7\">Trang web \u0111\u01b0\u1ee3c v\u1eadn h\u00e0nh b\u1edfi <\/span><strong class=\"brz-cp-color7\">KAPYWINGS COMPANY LIMITED<\/strong><span class=\"brz-cp-color7\"> (&#8220;KAPYWINGS&#8221;, &#8220;we&#8221;, &#8220;us&#8221;, or &#8220;our&#8221;), which is responsible for handling customer complaints and disputes arising from transactions conducted through the website.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"odKkd\"><span class=\"brz-cp-color7\">Ch\u00fang t\u00f4i h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u00f4ng b\u1eb1ng, minh b\u1ea1ch v\u00e0 nhanh ch\u00f3ng, ph\u00f9 h\u1ee3p v\u1edbi ph\u00e1p lu\u1eadt Vi\u1ec7t Nam hi\u1ec7n h\u00e0nh v\u1ec1 b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-l5gel5 brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-13ut9n3\" data-brz-custom-id=\"f1iFI_Bg3cxz\">\n<div data-brz-translate-text=\"1\">\n<h2 class=\"brz-tp-lg-heading2 brz-css-1cucf8n\" data-generated-css=\"brz-css-1cucf8n\" data-uniq-id=\"o8sko\"><strong class=\"brz-cp-color2\">2. Ph\u1ea1m vi khi\u1ebfu n\u1ea1i<\/strong><\/h2>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"oa9od\"><span class=\"brz-cp-color7\">Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn:<\/span><\/p>\n<ul>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"khutA\"><span class=\"brz-cp-color7\">Ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, l\u1ed7i, h\u01b0 h\u1ecfng ho\u1eb7c kh\u00f4ng \u0111\u00fang m\u00f4 t\u1ea3.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"kn_fo\"><span class=\"brz-cp-color7\">Giao sai ho\u1eb7c thi\u1ebfu s\u1ea3n ph\u1ea9m.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"hnZ3w\"><span class=\"brz-cp-color7\">X\u00e1c nh\u1eadn, x\u1eed l\u00fd ho\u1eb7c th\u1ef1c hi\u1ec7n \u0111\u01a1n h\u00e0ng.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"hmnJt\"><span class=\"brz-cp-color7\">Ch\u1eadm giao h\u00e0ng, giao h\u00e0ng kh\u00f4ng th\u00e0nh c\u00f4ng ho\u1eb7c h\u00e0ng h\u00f3a h\u01b0 h\u1ecfng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"tzqZE\"><span class=\"brz-cp-color7\">Thanh to\u00e1n, thu ti\u1ec1n sai ho\u1eb7c thanh to\u00e1n tr\u00f9ng l\u1eb7p.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"q1cLg\"><span class=\"brz-cp-color7\">Tr\u1ea3 h\u00e0ng, \u0111\u1ed5i h\u00e0ng, ho\u00e0n ti\u1ec1n ho\u1eb7c h\u1ee7y \u0111\u01a1n h\u00e0ng.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"eW3BR\"><span class=\"brz-cp-color7\">C\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n v\u00e0 quy\u1ec1n ri\u00eang t\u01b0.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"rNZ30\"><span class=\"brz-cp-color7\">C\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1c li\u00ean quan \u0111\u1ebfn vi\u1ec7c mua h\u00e0ng ho\u1eb7c d\u1ecbch v\u1ee5 cung c\u1ea5p qua lotus-bleu.asia.<\/span><\/li>\n<\/ul>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"odKkd\"><span class=\"brz-cp-color7\">Kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea7n t\u1ea1o t\u00e0i kho\u1ea3n \u0111\u1ec3 g\u1eedi khi\u1ebfu n\u1ea1i.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-1j36k9y brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-87shs7\" data-brz-custom-id=\"dYMpqQbLtfii\">\n<div data-brz-translate-text=\"1\">\n<h2 class=\"brz-tp-lg-heading2 brz-css-1cucf8n\" data-generated-css=\"brz-css-1cucf8n\" data-uniq-id=\"qASfA\"><strong class=\"brz-cp-color2\">3. K\u00eanh ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i<\/strong><\/h2>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"yZN4c\"><span class=\"brz-cp-color7\">Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi khi\u1ebfu n\u1ea1i qua m\u1ed9t trong c\u00e1c k\u00eanh ch\u00ednh th\u1ee9c sau:<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"aqi86\"><strong class=\"brz-cp-color7\">Bi\u1ec3u m\u1eabu khi\u1ebfu n\u1ea1i tr\u1ef1c tuy\u1ebfn:<\/strong><span class=\"brz-cp-color7\"> C\u00f3 t\u1ea1i cu\u1ed1i trang n\u00e0y.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"fpD1T\"><strong class=\"brz-cp-color7\">\u0110\u1ecba ch\u1ec9 email:<\/strong><span class=\"brz-cp-color7\"> contact@lotus-bleu.asia<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"x4osX\"><strong class=\"brz-cp-color7\">\u0110i\u1ec7n tho\u1ea1i \/ \u0110\u01b0\u1eddng d\u00e2y n\u00f3ng:<\/strong><span class=\"brz-cp-color7\"> +84 984 802 785<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"om2J9\"><strong class=\"brz-cp-color7\">\u0110\u1ecba ch\u1ec9 tr\u1ee5 s\u1edf \u0111\u0103ng k\u00fd:<\/strong><span class=\"brz-cp-color7\"> No. 2 Thi S\u00e1ch Street, S\u00e0i G\u00f2n Ward, Ho Chi Minh City, Vietnam<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"b6pW9\"><span class=\"brz-cp-color7\">Kh\u00e1ch h\u00e0ng n\u00ean cung c\u1ea5p m\u00e3 \u0111\u01a1n h\u00e0ng, th\u00f4ng tin li\u00ean h\u1ec7, m\u00f4 t\u1ea3 r\u00f5 v\u1ea5n \u0111\u1ec1 v\u00e0 c\u00e1c t\u00e0i li\u1ec7u ho\u1eb7c h\u00ecnh \u1ea3nh ch\u1ee9ng minh n\u1ebfu c\u00f3.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"odKkd\"><span class=\"brz-cp-color7\">Vi\u1ec7c g\u1eedi khi\u1ebfu n\u1ea1i l\u00e0 mi\u1ec5n ph\u00ed. Kh\u00e1ch h\u00e0ng ch\u1ec9 ph\u1ea3i tr\u1ea3 c\u00e1c chi ph\u00ed li\u00ean l\u1ea1c th\u00f4ng th\u01b0\u1eddng do nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh thu (n\u1ebfu c\u00f3).<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-oflp4s brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-chyuw7\" data-brz-custom-id=\"oPmGywVZtHjY\">\n<div data-brz-translate-text=\"1\">\n<h2 class=\"brz-tp-lg-heading2 brz-css-1cucf8n\" data-generated-css=\"brz-css-1cucf8n\" data-uniq-id=\"tjTiY\"><strong class=\"brz-cp-color2\">4. Quy tr\u00ecnh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i<\/strong><\/h2>\n<h3 class=\"brz-tp-lg-heading3 brz-css-1j5auji\" data-generated-css=\"brz-css-1j5auji\" data-uniq-id=\"vDk68\"><strong class=\"brz-cp-color2\">B\u01b0\u1edbc 1 \u2014 G\u1eedi v\u00e0 ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i<\/strong><\/h3>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"cbjDf\"><span class=\"brz-cp-color7\">Kh\u00e1ch h\u00e0ng g\u1eedi khi\u1ebfu n\u1ea1i qua bi\u1ec3u m\u1eabu tr\u1ef1c tuy\u1ebfn, email ho\u1eb7c \u0111\u01b0\u1eddng d\u00e2y n\u00f3ng.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"yyyps\"><span class=\"brz-cp-color7\">KAPYWINGS s\u1ebd ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i v\u00e0 x\u00e1c \u0111\u1ecbnh \u0111\u01a1n h\u00e0ng, s\u1ea3n ph\u1ea9m ho\u1eb7c giao d\u1ecbch li\u00ean quan.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"tAQN5\"><span class=\"brz-cp-color7\">Khi c\u1ea7n thi\u1ebft, ch\u00fang t\u00f4i c\u00f3 th\u1ec3 y\u00eau c\u1ea7u th\u00eam th\u00f4ng tin \u0111\u1ec3 x\u00e1c minh t\u00ecnh hu\u1ed1ng.<\/span><\/p>\n<h3 class=\"brz-tp-lg-heading3 brz-css-1j5auji\" data-generated-css=\"brz-css-1j5auji\" data-uniq-id=\"rSBDS\"><strong class=\"brz-cp-color2\">B\u01b0\u1edbc 2 \u2014 X\u00e1c nh\u1eadn ti\u1ebfp nh\u1eadn v\u00e0 ph\u1ea3n h\u1ed3i ban \u0111\u1ea7u<\/strong><\/h3>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"mB6KZ\"><span class=\"brz-cp-color7\">KAPYWINGS \u0111\u1eb7t m\u1ee5c ti\u00eau x\u00e1c nh\u1eadn \u0111\u00e3 nh\u1eadn khi\u1ebfu n\u1ea1i v\u00e0 cung c\u1ea5p ph\u1ea3n h\u1ed3i ban \u0111\u1ea7u trong v\u00f2ng <\/span><strong class=\"brz-cp-color7\">2 ng\u00e0y l\u00e0m vi\u1ec7c (48 gi\u1edd l\u00e0m vi\u1ec7c)<\/strong><span class=\"brz-cp-color7\"> sau khi ti\u1ebfp nh\u1eadn.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"fWhSo\"><span class=\"brz-cp-color7\">Ph\u1ea3n h\u1ed3i ban \u0111\u1ea7u th\u00f4ng th\u01b0\u1eddng s\u1ebd x\u00e1c nh\u1eadn r\u1eb1ng khi\u1ebfu n\u1ea1i \u0111\u00e3 \u0111\u01b0\u1ee3c ti\u1ebfp nh\u1eadn v\u00e0 cho bi\u1ebft c\u00e1c b\u01b0\u1edbc ti\u1ebfp theo ho\u1eb7c th\u00f4ng tin b\u1ed5 sung c\u1ea7n cung c\u1ea5p.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"pUiRA\"><span class=\"brz-cp-color7\">\u0110\u00e2y l\u00e0 th\u1eddi h\u1ea1n m\u1ee5c ti\u00eau \u0111\u1ec3 ph\u1ea3n h\u1ed3i ban \u0111\u1ea7u, kh\u00f4ng nh\u1ea5t thi\u1ebft l\u00e0 th\u1eddi h\u1ea1n ho\u00e0n t\u1ea5t x\u00e1c minh.<\/span><\/p>\n<h3 class=\"brz-tp-lg-heading3 brz-css-1j5auji\" data-generated-css=\"brz-css-1j5auji\" data-uniq-id=\"qodpz\"><strong class=\"brz-cp-color2\">B\u01b0\u1edbc 3 \u2014 Xem x\u00e9t v\u00e0 x\u00e1c minh<\/strong><\/h3>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"vo0OM\"><span class=\"brz-cp-color7\">B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd xem x\u00e9t th\u00f4ng tin \u0111\u00e3 cung c\u1ea5p v\u00e0 khi c\u1ea7n, ph\u1ed1i h\u1ee3p v\u1edbi \u0111\u1ed1i t\u00e1c v\u1eadn chuy\u1ec3n, nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 thanh to\u00e1n ho\u1eb7c c\u00e1c b\u00ean li\u00ean quan kh\u00e1c.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"yIl_y\"><span class=\"brz-cp-color7\">Ch\u00fang t\u00f4i c\u00f3 th\u1ec3 y\u00eau c\u1ea7u b\u1eb1ng ch\u1ee9ng h\u1ed7 tr\u1ee3 nh\u01b0 h\u00ecnh \u1ea3nh, ch\u1ee9ng t\u1eeb thanh to\u00e1n ho\u1eb7c th\u00f4ng tin \u0111\u01a1n h\u00e0ng khi th\u1ef1c s\u1ef1 c\u1ea7n thi\u1ebft.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"lErTt\"><span class=\"brz-cp-color7\">Ch\u00fang t\u00f4i \u0111\u1eb7t m\u1ee5c ti\u00eau ho\u00e0n t\u1ea5t vi\u1ec7c x\u00e1c minh c\u00e1c khi\u1ebfu n\u1ea1i th\u00f4ng th\u01b0\u1eddng trong v\u00f2ng <\/span><strong class=\"brz-cp-color7\">7 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong><span class=\"brz-cp-color7\">, t\u00f9y theo t\u00ednh ch\u1ea5t v\u00e0 m\u1ee9c \u0111\u1ed9 ph\u1ee9c t\u1ea1p c\u1ee7a v\u1ea5n \u0111\u1ec1.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"ldocD\"><span class=\"brz-cp-color7\">N\u1ebfu c\u1ea7n th\u00eam th\u1eddi gian, ch\u00fang t\u00f4i s\u1ebd th\u00f4ng b\u00e1o l\u00fd do v\u00e0 th\u1eddi h\u1ea1n d\u1ef1 ki\u1ebfn gi\u1ea3i quy\u1ebft m\u1edbi cho kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"s9IZb\"><span class=\"brz-cp-color7\">M\u1ecdi th\u1eddi h\u1ea1n b\u1eaft bu\u1ed9c ng\u1eafn h\u01a1n theo ph\u00e1p lu\u1eadt Vi\u1ec7t Nam hi\u1ec7n h\u00e0nh s\u1ebd \u0111\u01b0\u1ee3c \u01b0u ti\u00ean \u00e1p d\u1ee5ng.<\/span><\/p>\n<h3 class=\"brz-tp-lg-heading3 brz-css-1j5auji\" data-generated-css=\"brz-css-1j5auji\" data-uniq-id=\"uiUbc\"><strong class=\"brz-cp-color2\">B\u01b0\u1edbc 4 \u2014 \u0110\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p v\u00e0 th\u01b0\u01a1ng l\u01b0\u1ee3ng<\/strong><\/h3>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"qxm4A\"><span class=\"brz-cp-color7\">Sau khi x\u00e1c minh, KAPYWINGS s\u1ebd th\u00f4ng b\u00e1o k\u1ebft qu\u1ea3 v\u00e0 \u0111\u1ec1 xu\u1ea5t ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft ph\u00f9 h\u1ee3p.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"qDFkQ\"><span class=\"brz-cp-color7\">T\u00f9y theo ho\u00e0n c\u1ea3nh v\u00e0 c\u00e1c y\u00eau c\u1ea7u ph\u00e1p l\u00fd hi\u1ec7n h\u00e0nh, c\u00e1c bi\u1ec7n ph\u00e1p n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m:<\/span><\/p>\n<ul>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"qmwon\"><span class=\"brz-cp-color7\">Thay th\u1ebf s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i ho\u1eb7c giao sai.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"cxNxq\"><span class=\"brz-cp-color7\">Giao b\u1ed5 sung s\u1ea3n ph\u1ea9m c\u00f2n thi\u1ebfu.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"eTwzm\"><span class=\"brz-cp-color7\">S\u1eeda ch\u1eefa ho\u1eb7c \u00e1p d\u1ee5ng bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c kh\u00e1c \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m kh\u00f4ng ph\u00f9 h\u1ee3p, khi th\u00edch h\u1ee3p.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"cev4i\"><span class=\"brz-cp-color7\">Ho\u00e0n ti\u1ec1n m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"pzUuL\"><span class=\"brz-cp-color7\">\u0110i\u1ec1u ch\u1ec9nh sai s\u00f3t v\u1ec1 thanh to\u00e1n ho\u1eb7c h\u00f3a \u0111\u01a1n.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"nfPMP\"><span class=\"brz-cp-color7\">Cung c\u1ea5p gi\u1ea3i th\u00edch, th\u1ef1c hi\u1ec7n bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c ho\u1eb7c gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p kh\u00e1c.<\/span><\/li>\n<\/ul>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"iz9bp\"><span class=\"brz-cp-color7\">Ch\u00fang t\u00f4i s\u1ebd n\u1ed7 l\u1ef1c gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i th\u00f4ng qua trao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp v\u00e0 th\u01b0\u01a1ng l\u01b0\u1ee3ng thi\u1ec7n ch\u00ed v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"sXUOT\"><span class=\"brz-cp-color7\">Any proposed resolution will respect the customer&#8217;s mandatory rights under Vietnamese law.<\/span><\/p>\n<h3 class=\"brz-tp-lg-heading3 brz-css-1j5auji\" data-generated-css=\"brz-css-1j5auji\" data-uniq-id=\"alzPq\"><strong class=\"brz-cp-color2\">B\u01b0\u1edbc 5 \u2014 Chuy\u1ec3n c\u1ea5p x\u1eed l\u00fd v\u00e0 gi\u1ea3i quy\u1ebft tranh ch\u1ea5p<\/strong><\/h3>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"uLNMN\"><span class=\"brz-cp-color7\">N\u1ebfu kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 y\u00eau c\u1ea7u xem x\u00e9t l\u1ea1i b\u1eb1ng c\u00e1ch li\u00ean h\u1ec7 KAPYWINGS qua c\u00e1c k\u00eanh li\u00ean h\u1ec7 ch\u00ednh th\u1ee9c.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"ervfs\"><span class=\"brz-cp-color7\">Ch\u00fang t\u00f4i s\u1ebd n\u1ed7 l\u1ef1c h\u1ee3p l\u00fd \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00e1p h\u00f2a gi\u1ea3i.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"qkazH\"><span class=\"brz-cp-color7\">N\u1ebfu tranh ch\u1ea5p kh\u00f4ng th\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft th\u00f4ng qua th\u01b0\u01a1ng l\u01b0\u1ee3ng, m\u1ed7i b\u00ean c\u00f3 th\u1ec3 y\u00eau c\u1ea7u c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n gi\u1ea3i quy\u1ebft ho\u1eb7c s\u1eed d\u1ee5ng c\u00e1c c\u01a1 ch\u1ebf gi\u1ea3i quy\u1ebft tranh ch\u1ea5p kh\u00e1c \u0111\u01b0\u1ee3c ph\u00e1p lu\u1eadt cho ph\u00e9p.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"itG_9\"><strong class=\"brz-cp-color2\">C\u00e1c tranh ch\u1ea5p kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft b\u1eb1ng th\u01b0\u01a1ng l\u01b0\u1ee3ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u01b0a ra t\u00f2a \u00e1n c\u00f3 th\u1ea9m quy\u1ec1n t\u1ea1i Vi\u1ec7t Nam theo ph\u00e1p lu\u1eadt Vi\u1ec7t Nam hi\u1ec7n h\u00e0nh.<\/strong><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"odKkd\"><span class=\"brz-cp-color7\">Nothing in this policy restricts a consumer&#8217;s right to seek assistance from competent consumer-protection authorities or pursue other remedies available under law.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-5144k2 brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-1itp69j\" data-brz-custom-id=\"prXMC8HhRNTj\">\n<div data-brz-translate-text=\"1\">\n<h2 class=\"brz-tp-lg-heading2 brz-css-1cucf8n\" data-generated-css=\"brz-css-1cucf8n\" data-uniq-id=\"iUt6_\"><strong class=\"brz-cp-color2\">5. Th\u1eddi h\u1ea1n x\u1eed l\u00fd khi\u1ebfu n\u1ea1i<\/strong><\/h2>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"xTBEf\"><span class=\"brz-cp-color7\">Giai \u0111o\u1ea1nTh\u1eddi h\u1ea1n d\u1ef1 ki\u1ebfnX\u00e1c nh\u1eadn ti\u1ebfp nh\u1eadn v\u00e0 ph\u1ea3n h\u1ed3i ban \u0111\u1ea7uTrong v\u00f2ng 2 ng\u00e0y l\u00e0m vi\u1ec7c\u0110i\u1ec1u tra khi\u1ebfu n\u1ea1i th\u00f4ng th\u01b0\u1eddngTrong v\u00f2ng 7 ng\u00e0y l\u00e0m vi\u1ec7c\u0110\u1ec1 xu\u1ea5t ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebftSau khi ho\u00e0n t\u1ea5t \u0111i\u1ec1u traX\u1eed l\u00fd ho\u00e0n ti\u1ec1n, n\u1ebfu \u00e1p d\u1ee5ngTheo ch\u00ednh s\u00e1ch ho\u00e0n ti\u1ec1n<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"qjeBz\"><span class=\"brz-cp-color7\">\u0110\u00e2y l\u00e0 c\u00e1c m\u1ee5c ti\u00eau v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 kh\u00f4ng k\u00e9o d\u00e0i ho\u1eb7c thay th\u1ebf b\u1ea5t k\u1ef3 th\u1eddi h\u1ea1n b\u1eaft bu\u1ed9c n\u00e0o v\u1ec1 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i ho\u1eb7c \u00e1p d\u1ee5ng bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c theo ph\u00e1p lu\u1eadt Vi\u1ec7t Nam hi\u1ec7n h\u00e0nh.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-ppec2b brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-13e8aea\" data-brz-custom-id=\"eQXOzsNmxpxo\">\n<div data-brz-translate-text=\"1\">\n<h2 class=\"brz-tp-lg-heading2 brz-css-1cucf8n\" data-generated-css=\"brz-css-1cucf8n\" data-uniq-id=\"mQVIK\"><strong class=\"brz-cp-color2\">6. Tr\u00e1ch nhi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"xYjEU\"><span class=\"brz-cp-color7\">\u0110\u1ec3 gi\u00fap ch\u00fang t\u00f4i xem x\u00e9t v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i hi\u1ec7u qu\u1ea3, kh\u00e1ch h\u00e0ng n\u00ean:<\/span><\/p>\n<ul>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"ovQ8M\"><span class=\"brz-cp-color7\">Cung c\u1ea5p th\u00f4ng tin li\u00ean h\u1ec7 v\u00e0 \u0111\u01a1n h\u00e0ng ch\u00ednh x\u00e1c.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"y2v9s\"><span class=\"brz-cp-color7\">M\u00f4 t\u1ea3 r\u00f5 v\u1ea5n \u0111\u1ec1.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"oU4MN\"><span class=\"brz-cp-color7\">Cung c\u1ea5p b\u1eb1ng ch\u1ee9ng li\u00ean quan khi c\u00f3 th\u1ec3.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"wx1Qd\"><span class=\"brz-cp-color7\">Ph\u1ea3n h\u1ed3i c\u00e1c y\u00eau c\u1ea7u gi\u1ea3i th\u00edch h\u1ee3p l\u00fd.<\/span><\/li>\n<li class=\"brz-tp-lg-paragraph brz-bcp-color7 brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"voHy6\"><span class=\"brz-cp-color7\">Giao ti\u1ebfp l\u1ecbch s\u1ef1 trong su\u1ed1t qu\u00e1 tr\u00ecnh gi\u1ea3i quy\u1ebft.<\/span><\/li>\n<\/ul>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"qjeBz\"><span class=\"brz-cp-color7\">Vi\u1ec7c kh\u00f4ng cung c\u1ea5p t\u00e0i li\u1ec7u ch\u1ee9ng minh kh\u00f4ng b\u1eaft bu\u1ed9c kh\u00f4ng t\u1ef1 \u0111\u1ed9ng l\u00e0m m\u1ea5t hi\u1ec7u l\u1ef1c khi\u1ebfu n\u1ea1i ho\u1eb7c t\u01b0\u1edbc b\u1ecf b\u1ea5t k\u1ef3 quy\u1ec1n n\u00e0o c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng theo lu\u1eadt \u0111\u1ecbnh.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-127ahrp brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-lji17p\" data-brz-custom-id=\"huAGbT6JwChc\">\n<div data-brz-translate-text=\"1\">\n<h2 class=\"brz-tp-lg-heading2 brz-css-1cucf8n\" data-generated-css=\"brz-css-1cucf8n\" data-uniq-id=\"vhqMw\"><strong class=\"brz-cp-color2\">7. B\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n<\/strong><\/h2>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"bMVxD\"><span class=\"brz-cp-color7\">Th\u00f4ng tin c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c g\u1eedi qua bi\u1ec3u m\u1eabu khi\u1ebfu n\u1ea1i ho\u1eb7c c\u00e1c k\u00eanh li\u00ean l\u1ea1c ch\u00ednh th\u1ee9c kh\u00e1c s\u1ebd ch\u1ec9 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ti\u1ebfp nh\u1eadn, x\u00e1c minh, \u0111i\u1ec1u tra v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, l\u01b0u gi\u1eef h\u1ed3 s\u01a1 c\u1ea7n thi\u1ebft v\u00e0 tu\u00e2n th\u1ee7 c\u00e1c ngh\u0129a v\u1ee5 ph\u00e1p l\u00fd hi\u1ec7n h\u00e0nh.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"zannV\"><span class=\"brz-cp-color7\">KAPYWINGS ch\u1ecbu tr\u00e1ch nhi\u1ec7m ki\u1ec3m so\u00e1t d\u1eef li\u1ec7u c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c thu th\u1eadp trong qu\u00e1 tr\u00ecnh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"ycJhV\"><span class=\"brz-cp-color7\">Th\u00f4ng tin ch\u1ec9 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia s\u1ebb v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 li\u00ean quan ho\u1eb7c c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n khi c\u1ea7n thi\u1ebft v\u00e0 \u0111\u01b0\u1ee3c ph\u00e1p lu\u1eadt cho ph\u00e9p.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"yJn0A\"><span class=\"brz-cp-color7\">Th\u00f4ng tin chi ti\u1ebft c\u00f3 trong <\/span><strong class=\"brz-cp-color7\">Ch\u00ednh s\u00e1ch quy\u1ec1n ri\u00eang t\u01b0 &amp; b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n<\/strong><span class=\"brz-cp-color7\">.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-1tfcvb6 brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-jo2s6f\" data-brz-custom-id=\"cn4PnOguo7B1\">\n<div data-brz-translate-text=\"1\">\n<h2 class=\"brz-tp-lg-heading2 brz-css-1cucf8n\" data-generated-css=\"brz-css-1cucf8n\" data-uniq-id=\"q5IxF\"><strong class=\"brz-cp-color2\">8. Ph\u00e1p nh\u00e2n ch\u1ecbu tr\u00e1ch nhi\u1ec7m gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/strong><\/h2>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"eo1tr\"><strong class=\"brz-cp-color7\">Th\u01b0\u01a1ng hi\u1ec7u th\u01b0\u01a1ng m\u1ea1i:<\/strong><span class=\"brz-cp-color7\"> LOTUS BLEU ASIA<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"bPi3H\"><strong class=\"brz-cp-color7\">Ph\u00e1p nh\u00e2n:<\/strong><span class=\"brz-cp-color7\"> KAPYWINGS COMPANY LIMITED<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"xptKa\"><strong class=\"brz-cp-color7\">T\u00ean ph\u00e1p l\u00fd b\u1eb1ng ti\u1ebfng Vi\u1ec7t:<\/strong><span class=\"brz-cp-color7\"> C\u00d4NG TY TNHH KAPYWINGS<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"wjBM7\"><strong class=\"brz-cp-color7\">M\u00e3 s\u1ed1 \u0111\u0103ng k\u00fd doanh nghi\u1ec7p:<\/strong><span class=\"brz-cp-color7\"> 0319368013<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"b7g_q\"><strong class=\"brz-cp-color7\">\u0110\u1ecba ch\u1ec9 tr\u1ee5 s\u1edf ch\u00ednh:<\/strong><span class=\"brz-cp-color7\"> No. 2 Thi S\u00e1ch Street, S\u00e0i G\u00f2n Ward, Ho Chi Minh City, Vietnam<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"e2jj3\"><strong class=\"brz-cp-color7\">\u0110\u01b0\u1eddng d\u00e2y n\u00f3ng:<\/strong><span class=\"brz-cp-color7\"> +84 984 802 785<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"cZGLI\"><strong class=\"brz-cp-color7\">\u0110\u1ecba ch\u1ec9 email:<\/strong><span class=\"brz-cp-color7\"> contact@lotus-bleu.asia<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"oThLx\"><strong class=\"brz-cp-color7\">Trang web:<\/strong><span class=\"brz-cp-color7\"> https:\/\/lotus-bleu.asia<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"hWOw9\"><span class=\"brz-cp-color7\">KAPYWINGS COMPANY LIMITED l\u00e0 \u0111\u01a1n v\u1ecb ch\u1ecbu tr\u00e1ch nhi\u1ec7m x\u1eed l\u00fd khi\u1ebfu n\u1ea1i v\u00e0 tranh ch\u1ea5p ph\u00e1t sinh t\u1eeb c\u00e1c giao d\u1ecbch mua h\u00e0ng qua website Lotus Bleu Asia.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-hej331 brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-owl36l\" data-brz-custom-id=\"moaemHtcs_YG\">\n<div data-brz-translate-text=\"1\">\n<h2 class=\"brz-tp-lg-heading2 brz-css-1cucf8n\" data-generated-css=\"brz-css-1cucf8n\" data-uniq-id=\"b6oXK\"><strong class=\"brz-cp-color2\">9. Ph\u00e1p lu\u1eadt \u00e1p d\u1ee5ng v\u00e0 c\u1eadp nh\u1eadt ch\u00ednh s\u00e1ch<\/strong><\/h2>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"uh_ef\"><span class=\"brz-cp-color7\">Ch\u00ednh s\u00e1ch n\u00e0y ch\u1ecbu s\u1ef1 \u0111i\u1ec1u ch\u1ec9nh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam hi\u1ec7n h\u00e0nh, bao g\u1ed3m c\u00e1c quy \u0111\u1ecbnh li\u00ean quan v\u1ec1 b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"r76FJ\"><span class=\"brz-cp-color7\">N\u1ebfu b\u1ea5t k\u1ef3 \u0111i\u1ec1u kho\u1ea3n n\u00e0o m\u00e2u thu\u1eabn v\u1edbi quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt b\u1eaft bu\u1ed9c, quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh s\u1ebd \u0111\u01b0\u1ee3c \u01b0u ti\u00ean \u00e1p d\u1ee5ng.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"g9a6r\"><span class=\"brz-cp-color7\">KAPYWINGS c\u00f3 th\u1ec3 c\u1eadp nh\u1eadt ch\u00ednh s\u00e1ch n\u00e0y \u0111\u1ec3 ph\u1ea3n \u00e1nh nh\u1eefng thay \u0111\u1ed5i trong quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng ho\u1eb7c c\u00e1c y\u00eau c\u1ea7u ph\u00e1p l\u00fd. C\u00e1c b\u1ea3n c\u1eadp nh\u1eadt s\u1ebd \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i tr\u00ean website.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-css-1wkli4b\" data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"orX0F\"><strong class=\"brz-cp-color2\">C\u1eadp nh\u1eadt l\u1ea7n cu\u1ed1i: ng\u00e0y 31 th\u00e1ng 10 n\u0103m 2026<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-1h771jy brz-wrapper\">\n<div class=\"brz-line brz-line-default brz-css-d-cci7wq brz-css-1n6j4av\" data-brz-custom-id=\"lQRdgHBwyri9\">\n<hr class=\"brz-hr\"><\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-1ujeoyo brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-1keg7rg\" data-brz-custom-id=\"eZ_4F8nxaZwQ\">\n<div data-brz-translate-text=\"1\">\n<h3 data-generated-css=\"brz-css-1j5auji\" data-uniq-id=\"orX0F\" class=\"brz-tp-lg-heading3 brz-css-1j5auji\">G\u1eedi khi\u1ebfu n\u1ea1i<\/h3>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-d-1wonu5h brz-css-tzsr61 brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-d-1ehz5mr brz-css-10v9pgs\" data-brz-custom-id=\"hLiTIR0rwkpj\">\n<div data-brz-translate-text=\"1\">\n<p data-generated-css=\"brz-css-1wkli4b\" data-uniq-id=\"orX0F\" class=\"brz-tp-lg-paragraph brz-css-1wkli4b\">Vui l\u00f2ng \u0111i\u1ec1n bi\u1ec3u m\u1eabu b\u00ean d\u01b0\u1edbi. 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deliveryIncorrect \/ Missing itemsPayment \/ InvoiceReturns &amp; RefundsPrivacy &amp; Personal Data<\/div>\n<\/div>\n<div data-brz-translate-text=\"1\" class=\"brz-forms2__item brz-css-d-a7a5rr brz-css-s1xbds brz-css-d-aus8tv brz-css-1ptldp1\"><\/div>\n<div data-brz-translate-text=\"1\" class=\"brz-forms2__item brz-css-d-a7a5rr brz-css-s1xbds brz-css-d-aus8tv brz-css-hu8zp9\"><textarea id=\"r9NgE22T5VgK_4c6f4c41e38dda804348\" name=\"dOAK2Zj3NARS\" data-brz-type=\"Paragraph\" data-brz-label=\"Complaint Details\" data-brz-placeholder=\"Complaint Details\" class=\"brz-textarea brz-forms2__field brz-forms2__field-paragraph\"><\/textarea><\/div>\n<div data-brz-translate-text=\"1\" class=\"brz-forms2__item brz-css-d-a7a5rr brz-css-s1xbds brz-css-d-aus8tv brz-css-1wsiiu9\">\n<div class=\"brz-forms2__field brz-forms2__checkbox brz-forms2__user-agreement-checkbox\">\n<div class=\"brz-forms2__checkbox-options\">\n<div data-brz-translate-text=\"1\" class=\"brz-control__check-group-option brz-forms2__checkbox-option\"><label class=\"brz-label\" for=\"sVOYz2cnrTKa_4ca3fc6c498062e0d78f\"><\/p>\n<div class=\"brz-control__check-group-icon brz-control__check-group--check\"><\/div>\n<div class=\"brz-control__check-group-icon brz-control__check-group--uncheck\"><\/div>\n<p><span class=\"brz-forms2__checkbox-option-name brz-span\">T\u00f4i x\u00e1c nh\u1eadn \u0111\u00e3 \u0111\u1ecdc Ch\u00ednh s\u00e1ch quy\u1ec1n ri\u00eang t\u01b0 &amp; 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General Information Lotus Bleu Asia is committed to providing reliable products, transparent transactions, and responsive customer service. This Customer Complaints &amp; Dispute Resolution Policy establishes the procedures for receiving, reviewing, and resolving customer complaints relating to purchases made through https:\/\/lotus-bleu.asia. 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