{"id":61,"date":"2026-10-31T15:07:04","date_gmt":"2026-10-31T08:07:04","guid":{"rendered":"https:\/\/lotus-bleu.asia\/?page_id=61"},"modified":"2026-11-03T23:45:51","modified_gmt":"2026-11-03T16:45:51","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/lotus-bleu.asia\/vi\/refund_returns\/","title":{"rendered":"\u0110\u1ed5i tr\u1ea3 & ho\u00e0n ti\u1ec1n"},"content":{"rendered":"
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CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2, HO\u00c0N TI\u1ec0N & H\u1ee6Y \u0110\u01a0N H\u00c0NG<\/span><\/h1>\n

LOTUS BLEU ASIA<\/strong><\/p>\n

\u0110\u01b0\u1ee3c v\u1eadn h\u00e0nh b\u1edfi KAPYWINGS COMPANY LIMITED<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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1. Th\u00f4ng tin chung<\/strong><\/h2>\n

This Return, Refund & Cancellation Policy applies to purchases made through the Lotus Bleu Asia website and fulfilled by KAPYWINGS COMPANY LIMITED (“KAPYWINGS”, “we”, “us”, or “our”).<\/span><\/p>\n

We aim to ensure that all products are delivered in good condition and correspond to the customer’s confirmed order and the descriptions published on our website.<\/span><\/p>\n

Ch\u00ednh s\u00e1ch n\u00e0y gi\u1ea3i th\u00edch c\u00e1c \u0111i\u1ec1u ki\u1ec7n, quy tr\u00ecnh, tr\u00e1ch nhi\u1ec7m v\u00e0 th\u1eddi h\u1ea1n \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi vi\u1ec7c tr\u1ea3 h\u00e0ng, \u0111\u1ed5i h\u00e0ng, ho\u00e0n ti\u1ec1n v\u00e0 h\u1ee7y \u0111\u01a1n h\u00e0ng.<\/span><\/p>\n

Kh\u00f4ng c\u00f3 n\u1ed9i dung n\u00e0o trong ch\u00ednh s\u00e1ch n\u00e0y lo\u1ea1i tr\u1eeb ho\u1eb7c h\u1ea1n ch\u1ebf c\u00e1c quy\u1ec1n b\u1eaft bu\u1ed9c c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng theo ph\u00e1p lu\u1eadt Vi\u1ec7t Nam hi\u1ec7n h\u00e0nh.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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2. \u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i v\u00e0 tr\u1ea3 h\u00e0ng<\/strong><\/h2>\n

Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 y\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng, \u0111\u1ed5i h\u00e0ng, thay th\u1ebf s\u1ea3n ph\u1ea9m, ho\u00e0n ti\u1ec1n ho\u1eb7c \u00e1p d\u1ee5ng bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c ph\u00f9 h\u1ee3p kh\u00e1c khi:<\/span><\/p>\n

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  • S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i ho\u1eb7c h\u01b0 h\u1ecfng.<\/span><\/li>\n
  • Giao sai s\u1ea3n ph\u1ea9m.<\/span><\/li>\n
  • S\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u00fang v\u1edbi m\u00f4 t\u1ea3 qu\u1ea3ng c\u00e1o, th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt ho\u1eb7c \u0111\u01a1n h\u00e0ng \u0111\u00e3 x\u00e1c nh\u1eadn.<\/span><\/li>\n
  • \u0110\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c giao thi\u1ebfu m\u1ed9t ho\u1eb7c nhi\u1ec1u s\u1ea3n ph\u1ea9m.<\/span><\/li>\n
  • C\u00f3 tr\u01b0\u1eddng h\u1ee3p kh\u00e1c m\u00e0 ph\u00e1p lu\u1eadt Vi\u1ec7t Nam hi\u1ec7n h\u00e0nh quy \u0111\u1ecbnh kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c.<\/span><\/li>\n<\/ul>\n

    Kh\u00e1ch h\u00e0ng n\u00ean g\u1eedi y\u00eau c\u1ea7u \u0111\u1ed5i ho\u1eb7c tr\u1ea3 h\u00e0ng trong v\u00f2ng 7 ng\u00e0y theo l\u1ecbch k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn h\u00e0ng.<\/strong><\/p>\n

    Th\u1eddi h\u1ea1n b\u1ea3y ng\u00e0y n\u00e0y l\u00e0 th\u1eddi h\u1ea1n ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i th\u01b0\u01a1ng m\u1ea1i th\u00f4ng th\u01b0\u1eddng c\u1ee7a ch\u00fang t\u00f4i. Th\u1eddi h\u1ea1n n\u00e0y kh\u00f4ng h\u1ea1n ch\u1ebf quy\u1ec1n b\u1ea3o h\u00e0nh theo lu\u1eadt \u0111\u1ecbnh, c\u00e1c bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m kh\u00f4ng ph\u00f9 h\u1ee3p ho\u1eb7c c\u00e1c quy\u1ec1n kh\u00e1c c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng theo ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh.<\/span><\/p>\n

    Kh\u00e1ch h\u00e0ng n\u00ean gi\u1eef l\u1ea1i bao b\u00ec g\u1ed1c, ph\u1ee5 ki\u1ec7n, nh\u00e3n s\u1ea3n ph\u1ea9m v\u00e0 ch\u1ee9ng t\u1eeb mua h\u00e0ng \u0111\u1ec3 thu\u1eadn ti\u1ec7n cho vi\u1ec7c x\u00e1c minh.<\/span><\/p>\n

    \u0110\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i, h\u01b0 h\u1ecfng, giao sai ho\u1eb7c kh\u00f4ng ph\u00f9 h\u1ee3p, vi\u1ec7c \u0111\u00e3 m\u1edf bao b\u00ec ho\u1eb7c l\u00e0m r\u00e1ch ni\u00eam phong kh\u00f4ng t\u1ef1 \u0111\u1ed9ng l\u00e0m m\u1ea5t quy\u1ec1n khi\u1ebfu n\u1ea1i.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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    3. Tr\u1ea3 h\u00e0ng do thay \u0111\u1ed5i \u00fd \u0111\u1ecbnh<\/strong><\/h2>\n

    KAPYWINGS kh\u00f4ng \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch t\u1ef1 nguy\u1ec7n tr\u1ea3 ho\u1eb7c \u0111\u1ed5i h\u00e0ng v\u00ec c\u00e1c l\u00fd do kh\u00f4ng li\u00ean quan \u0111\u1ebfn l\u1ed7i s\u1ea3n ph\u1ea9m, giao sai h\u00e0ng, h\u00e0ng kh\u00f4ng ph\u00f9 h\u1ee3p ho\u1eb7c c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c \u0111\u01b0\u1ee3c ph\u00e1p lu\u1eadt quy \u0111\u1ecbnh.<\/span><\/p>\n

    V\u00ed d\u1ee5 bao g\u1ed3m:<\/span><\/p>\n

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    • Changing one’s mind after purchasing.<\/span><\/li>\n
    • Personal preferences regarding a product’s design, color, or appearance when the product matches its description.<\/span><\/li>\n
    • Kh\u00e1ch h\u00e0ng \u0111\u1eb7t nh\u1ea7m s\u1ea3n ph\u1ea9m ho\u1eb7c s\u1ed1 l\u01b0\u1ee3ng.<\/span><\/li>\n
    • S\u1ea3n ph\u1ea9m h\u01b0 h\u1ecfng do kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng sai c\u00e1ch ho\u1eb7c b\u1ea3o qu\u1ea3n, x\u1eed l\u00fd kh\u00f4ng \u0111\u00fang.<\/span><\/li>\n<\/ul>\n

      H\u1ea1n ch\u1ebf n\u00e0y kh\u00f4ng \u00e1p d\u1ee5ng trong tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt Vi\u1ec7t Nam quy \u0111\u1ecbnh quy\u1ec1n b\u1eaft bu\u1ed9c \u0111\u01b0\u1ee3c h\u1ee7y, ch\u1ea5m d\u1ee9t giao d\u1ecbch, tr\u1ea3 h\u00e0ng ho\u1eb7c ho\u00e0n ti\u1ec1n.<\/strong><\/p>\n

      \u0110\u1eb7c bi\u1ec7t, ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 th\u1ec3 c\u00f3 quy\u1ec1n ch\u1ea5m d\u1ee9t m\u1ed9t s\u1ed1 giao d\u1ecbch t\u1eeb xa theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt n\u1ebfu ng\u01b0\u1eddi b\u00e1n kh\u00f4ng cung c\u1ea5p th\u00f4ng tin b\u1eaft bu\u1ed9c ho\u1eb7c vi ph\u1ea1m c\u00e1c ngh\u0129a v\u1ee5 ph\u00e1p l\u00fd b\u1eaft bu\u1ed9c kh\u00e1c.<\/span><\/p>\n

      C\u00e1c quy\u1ec1n n\u00e0y v\u1eabn \u0111\u01b0\u1ee3c b\u1ea3o \u0111\u1ea3m b\u1ea5t k\u1ec3 nh\u1eefng h\u1ea1n ch\u1ebf th\u01b0\u01a1ng m\u1ea1i n\u00eau tr\u00ean.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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      4. Ph\u00ed v\u1eadn chuy\u1ec3n khi tr\u1ea3 h\u00e0ng<\/strong><\/h2>\n

      S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i, h\u01b0 h\u1ecfng, giao sai ho\u1eb7c kh\u00f4ng ph\u00f9 h\u1ee3p<\/strong><\/p>\n

      N\u1ebfu v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh do l\u1ed7i c\u1ee7a KAPYWINGS ho\u1eb7c \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n c\u1ee7a KAPYWINGS, KAPYWINGS s\u1ebd ch\u1ecbu chi ph\u00ed v\u1eadn chuy\u1ec3n tr\u1ea3 h\u00e0ng v\u00e0 giao s\u1ea3n ph\u1ea9m thay th\u1ebf \u1edf m\u1ee9c h\u1ee3p l\u00fd.<\/span><\/p>\n

      Kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i tr\u1ea3 th\u00eam ph\u00ed v\u1eadn chuy\u1ec3n \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c minh thu\u1ed9c tr\u00e1ch nhi\u1ec7m c\u1ee7a KAPYWINGS.<\/span><\/p>\n

      C\u00e1c tr\u01b0\u1eddng h\u1ee3p tr\u1ea3 h\u00e0ng kh\u00e1c theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt<\/strong><\/p>\n

      Khi ph\u00e1p lu\u1eadt y\u00eau c\u1ea7u cho ph\u00e9p tr\u1ea3 h\u00e0ng ho\u1eb7c h\u1ee7y giao d\u1ecbch, tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi ph\u00ed v\u1eadn chuy\u1ec3n tr\u1ea3 h\u00e0ng v\u00e0 c\u00e1c chi ph\u00ed li\u00ean quan s\u1ebd \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt t\u01b0\u01a1ng \u1ee9ng.<\/span><\/p>\n

      M\u1ecdi kho\u1ea3n ph\u00ed \u00e1p d\u1ee5ng s\u1ebd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o r\u00f5 r\u00e0ng cho kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi ho\u00e0n t\u1ea5t vi\u1ec7c s\u1eafp x\u1ebfp tr\u1ea3 h\u00e0ng, tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt y\u00eau c\u1ea7u KAPYWINGS ch\u1ecbu c\u00e1c kho\u1ea3n ph\u00ed \u0111\u00f3.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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      5. Quy tr\u00ecnh \u0111\u1ed5i v\u00e0 tr\u1ea3 h\u00e0ng<\/strong><\/h2>\n

      B\u01b0\u1edbc 1 \u2014 Li\u00ean h\u1ec7 b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

      Kh\u00e1ch h\u00e0ng n\u00ean li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i s\u1edbm nh\u1ea5t c\u00f3 th\u1ec3 sau khi ph\u00e1t hi\u1ec7n v\u1ea5n \u0111\u1ec1, t\u1ed1t nh\u1ea5t trong v\u00f2ng 7 ng\u00e0y theo l\u1ecbch k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn h\u00e0ng, v\u00e0 cung c\u1ea5p:<\/span><\/p>\n

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      • M\u00e3 \u0111\u01a1n h\u00e0ng ho\u1eb7c b\u1eb1ng ch\u1ee9ng mua h\u00e0ng<\/span><\/li>\n
      • S\u1ea3n ph\u1ea9m li\u00ean quan<\/span><\/li>\n
      • M\u00f4 t\u1ea3 v\u1ea5n \u0111\u1ec1<\/span><\/li>\n
      • H\u00ecnh \u1ea3nh ho\u1eb7c t\u00e0i li\u1ec7u ch\u1ee9ng minh k\u00e8m theo, n\u1ebfu c\u00f3<\/span><\/li>\n<\/ul>\n

        B\u01b0\u1edbc 2 \u2014 Xem x\u00e9t y\u00eau c\u1ea7u<\/strong><\/p>\n

        B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i th\u01b0\u1eddng x\u00e1c nh\u1eadn \u0111\u00e3 nh\u1eadn v\u00e0 xem x\u00e9t y\u00eau c\u1ea7u trong v\u00f2ng 2 ng\u00e0y l\u00e0m vi\u1ec7c.<\/span><\/p>\n

        C\u00f3 th\u1ec3 y\u00eau c\u1ea7u cung c\u1ea5p th\u00eam th\u00f4ng tin khi th\u1ef1c s\u1ef1 c\u1ea7n thi\u1ebft.<\/span><\/p>\n

        B\u01b0\u1edbc 3 \u2014 H\u01b0\u1edbng d\u1eabn tr\u1ea3 h\u00e0ng<\/strong><\/p>\n

        Khi c\u1ea7n g\u1eedi tr\u1ea3 s\u1ea3n ph\u1ea9m, ch\u00fang t\u00f4i s\u1ebd cung c\u1ea5p \u0111\u1ecba ch\u1ec9 nh\u1eadn h\u00e0ng, h\u01b0\u1edbng d\u1eabn \u0111\u00f3ng g\u00f3i v\u00e0 ph\u01b0\u01a1ng \u00e1n v\u1eadn chuy\u1ec3n.<\/span><\/p>\n

        Kh\u00e1ch h\u00e0ng n\u00ean li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i tr\u01b0\u1edbc khi g\u1eedi tr\u1ea3 s\u1ea3n ph\u1ea9m \u0111\u1ec3 vi\u1ec7c ph\u1ed1i h\u1ee3p \u0111\u01b0\u1ee3c thu\u1eadn l\u1ee3i.<\/span><\/p>\n

        B\u01b0\u1edbc 4 \u2014 Ki\u1ec3m tra v\u00e0 gi\u1ea3i quy\u1ebft<\/strong><\/p>\n

        Khi c\u1ea7n ki\u1ec3m tra, th\u00f4ng th\u01b0\u1eddng ch\u00fang t\u00f4i s\u1ebd ho\u00e0n t\u1ea5t trong v\u00f2ng 3 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb khi nh\u1eadn \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m tr\u1ea3 l\u1ea1i.<\/span><\/p>\n

        Sau khi x\u00e1c minh, KAPYWINGS s\u1ebd \u0111\u01b0a ra bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c ph\u00f9 h\u1ee3p theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh, c\u00f3 th\u1ec3 bao g\u1ed3m:<\/span><\/p>\n

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        • Thay th\u1ebf b\u1eb1ng s\u1ea3n ph\u1ea9m c\u00f9ng lo\u1ea1i<\/span><\/li>\n
        • Exchange for an alternative product with the customer’s agreement<\/span><\/li>\n
        • Giao b\u1ed5 sung s\u1ea3n ph\u1ea9m c\u00f2n thi\u1ebfu<\/span><\/li>\n
        • Ho\u00e0n ti\u1ec1n m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9<\/span><\/li>\n
        • Bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c kh\u00e1c theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh<\/span><\/li>\n<\/ul>\n

          Khi kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c theo lu\u1eadt \u0111\u1ecbnh, kh\u00e1ch h\u00e0ng kh\u00f4ng b\u1eaft bu\u1ed9c ph\u1ea3i ch\u1ea5p nh\u1eadn ph\u01b0\u01a1ng \u00e1n thay th\u1ebf l\u00e0m h\u1ea1n ch\u1ebf tr\u00e1i ph\u00e1p lu\u1eadt c\u00e1c quy\u1ec1n c\u1ee7a m\u00ecnh.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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          6. Ch\u00ednh s\u00e1ch ho\u00e0n ti\u1ec1n<\/strong><\/h2>\n

          6.1 Th\u1eddi gian x\u1eed l\u00fd ho\u00e0n ti\u1ec1n<\/strong><\/h3>\n

          C\u00e1c kho\u1ea3n ho\u00e0n ti\u1ec1n \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t th\u00f4ng th\u01b0\u1eddng s\u1ebd \u0111\u01b0\u1ee3c b\u1eaft \u0111\u1ea7u x\u1eed l\u00fd trong v\u00f2ng <\/span>3\u20135 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong> sau khi \u0111\u01b0\u1ee3c ch\u1ea5p thu\u1eadn v\u00e0 ho\u00e0n t\u1ea5t m\u1ecdi b\u01b0\u1edbc ki\u1ec3m tra c\u1ea7n thi\u1ebft.<\/span><\/p>\n

          Th\u1eddi gian x\u1eed l\u00fd n\u00e0y kh\u00f4ng k\u00e9o d\u00e0i ho\u1eb7c thay th\u1ebf b\u1ea5t k\u1ef3 th\u1eddi h\u1ea1n ho\u00e0n ti\u1ec1n b\u1eaft bu\u1ed9c n\u00e0o ng\u1eafn h\u01a1n theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt Vi\u1ec7t Nam.<\/span><\/p>\n

          Tr\u01b0\u1eddng h\u1ee3p ph\u00e1p lu\u1eadt y\u00eau c\u1ea7u ho\u00e0n ti\u1ec1n tr\u01b0\u1edbc khi ho\u00e0n t\u1ea5t quy tr\u00ecnh ki\u1ec3m tra th\u00f4ng th\u01b0\u1eddng, quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt t\u01b0\u01a1ng \u1ee9ng s\u1ebd \u0111\u01b0\u1ee3c \u01b0u ti\u00ean \u00e1p d\u1ee5ng.<\/span><\/p>\n

          6.2 Ph\u01b0\u01a1ng th\u1ee9c ho\u00e0n ti\u1ec1n<\/strong><\/h3>\n

          Ph\u01b0\u01a1ng th\u1ee9c ho\u00e0n ti\u1ec1n th\u00f4ng th\u01b0\u1eddng c\u1ee7a ch\u00fang t\u00f4i l\u00e0 <\/span>chuy\u1ec3n kho\u1ea3n ng\u00e2n h\u00e0ng<\/strong> v\u00e0o t\u00e0i kho\u1ea3n do kh\u00e1ch h\u00e0ng ch\u1ec9 \u0111\u1ecbnh.<\/span><\/p>\n

          Customers may be asked to provide the account holder’s name, bank name, and bank account number.<\/span><\/p>\n

          Tuy nhi\u00ean, khi ph\u00e1p lu\u1eadt Vi\u1ec7t Nam y\u00eau c\u1ea7u ho\u00e0n ti\u1ec1n qua ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ban \u0111\u1ea7u, KAPYWINGS s\u1ebd s\u1eed d\u1ee5ng ph\u01b0\u01a1ng th\u1ee9c \u0111\u00f3, tr\u1eeb khi kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd r\u00f5 r\u00e0ng v\u1edbi m\u1ed9t ph\u01b0\u01a1ng th\u1ee9c kh\u00e1c \u0111\u01b0\u1ee3c ph\u00e1p lu\u1eadt cho ph\u00e9p.<\/span><\/p>\n

          Ngo\u1ea1i l\u1ec7 n\u00e0y \u0111\u1eb7c bi\u1ec7t \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi quy\u1ec1n ch\u1ea5m d\u1ee9t h\u1ee3p \u0111\u1ed3ng t\u1eeb xa theo lu\u1eadt \u0111\u1ecbnh, khi c\u00e1c quy \u0111\u1ecbnh b\u1ea3o v\u1ec7 ng\u01b0\u1eddi ti\u00eau d\u00f9ng y\u00eau c\u1ea7u ho\u00e0n ti\u1ec1n b\u1eb1ng ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ban \u0111\u1ea7u.<\/span><\/p>\n

          6.3 S\u1ed1 ti\u1ec1n ho\u00e0n tr\u1ea3 v\u00e0 c\u00e1c kho\u1ea3n ph\u00ed<\/strong><\/h3>\n

          S\u1ed1 ti\u1ec1n ho\u00e0n tr\u1ea3 t\u01b0\u01a1ng \u1ee9ng v\u1edbi kho\u1ea3n ti\u1ec1n ph\u1ea3i ho\u00e0n theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m ho\u1eb7c \u0111\u01a1n h\u00e0ng b\u1ecb \u1ea3nh h\u01b0\u1edfng.<\/span><\/p>\n

          Khi vi\u1ec7c ho\u00e0n ti\u1ec1n ph\u00e1t sinh do l\u1ed7i c\u1ee7a KAPYWINGS, kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i ch\u1ecbu th\u00eam ph\u00ed v\u1eadn chuy\u1ec3n ho\u1eb7c ph\u00ed x\u1eed l\u00fd ho\u00e0n ti\u1ec1n.<\/span><\/p>\n

          Kh\u00f4ng \u0111\u01b0\u1ee3c kh\u1ea5u tr\u1eeb kho\u1ea3n ti\u1ec1n ho\u00e0n tr\u1ea3 n\u00e0o tr\u00e1i v\u1edbi c\u00e1c quy \u0111\u1ecbnh b\u1eaft bu\u1ed9c v\u1ec1 b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

          \n
          \n
          \n

          7. H\u1ee7y \u0111\u01a1n h\u00e0ng<\/strong><\/h2>\n

          7.1 Tr\u01b0\u1edbc khi g\u1eedi h\u00e0ng<\/strong><\/h3>\n

          Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 y\u00eau c\u1ea7u t\u1ef1 nguy\u1ec7n h\u1ee7y \u0111\u01a1n tr\u01b0\u1edbc khi \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c b\u00e0n giao cho \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n.<\/span><\/p>\n

          N\u1ebfu y\u00eau c\u1ea7u h\u1ee7y \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn tr\u01b0\u1edbc khi g\u1eedi h\u00e0ng, KAPYWINGS s\u1ebd h\u1ee7y \u0111\u01a1n v\u00e0 ho\u00e0n l\u1ea1i to\u00e0n b\u1ed9 s\u1ed1 ti\u1ec1n \u0111\u00e3 thanh to\u00e1n (n\u1ebfu c\u00f3).<\/span><\/p>\n

          7.2 Sau khi g\u1eedi h\u00e0ng<\/strong><\/h3>\n

          Sau khi \u0111\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c b\u00e0n giao cho \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n, <\/span>kh\u00f4ng c\u00f2n ch\u1ea5p nh\u1eadn y\u00eau c\u1ea7u h\u1ee7y \u0111\u01a1n t\u1ef1 nguy\u1ec7n<\/strong>.<\/span><\/p>\n

          H\u1ea1n ch\u1ebf n\u00e0y kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00e1c quy\u1ec1n h\u1ee7y b\u1ecf ho\u1eb7c ch\u1ea5m d\u1ee9t b\u1eaft bu\u1ed9c theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt Vi\u1ec7t Nam.<\/span><\/p>\n

          Khi ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 quy\u1ec1n ch\u1ea5m d\u1ee9t giao d\u1ecbch t\u1eeb xa theo lu\u1eadt \u0111\u1ecbnh, bao g\u1ed3m tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u01b0\u1ee3c cung c\u1ea5p th\u00f4ng tin b\u1eaft bu\u1ed9c theo ph\u00e1p lu\u1eadt, KAPYWINGS s\u1ebd x\u1eed l\u00fd y\u00eau c\u1ea7u theo c\u00e1c quy \u0111\u1ecbnh hi\u1ec7n h\u00e0nh, b\u1ea5t k\u1ec3 \u0111\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c g\u1eedi \u0111i hay ch\u01b0a.<\/span><\/p>\n

          Kh\u00e1ch h\u00e0ng v\u1eabn \u0111\u01b0\u1ee3c b\u1ea3o \u0111\u1ea3m c\u00e1c quy\u1ec1n \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i, giao sai, h\u01b0 h\u1ecfng ho\u1eb7c kh\u00f4ng ph\u00f9 h\u1ee3p.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

          \n
          \n
          \n

          8. S\u1ea3n ph\u1ea9m h\u01b0 h\u1ecfng ho\u1eb7c thi\u1ebfu khi giao h\u00e0ng<\/strong><\/h2>\n

          Kh\u00e1ch h\u00e0ng n\u00ean ki\u1ec3m tra \u0111\u01a1n h\u00e0ng ngay sau khi nh\u1eadn.<\/span><\/p>\n

          N\u00ean th\u00f4ng b\u00e1o v\u1ec1 h\u01b0 h\u1ecfng nh\u00ecn th\u1ea5y \u0111\u01b0\u1ee3c, h\u00e0ng thi\u1ebfu ho\u1eb7c giao sai s\u1ea3n ph\u1ea9m trong v\u00f2ng <\/span>48 gi\u1edd sau khi giao h\u00e0ng<\/strong> \u0111\u1ec3 h\u1ed7 tr\u1ee3 \u0111i\u1ec1u tra v\u1edbi \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n.<\/span><\/p>\n

          Th\u1eddi h\u1ea1n th\u00f4ng b\u00e1o \u0111\u01b0\u1ee3c khuy\u1ebfn ngh\u1ecb n\u00e0y kh\u00f4ng h\u1ea1n ch\u1ebf th\u1eddi h\u1ea1n khi\u1ebfu n\u1ea1i ti\u00eau chu\u1ea9n b\u1ea3y ng\u00e0y ho\u1eb7c b\u1ea5t k\u1ef3 quy\u1ec1n n\u00e0o c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng theo lu\u1eadt \u0111\u1ecbnh.<\/span><\/p>\n

          KAPYWINGS will coordinate with its logistics providers to investigate verified transportation-related issues and arrange appropriate remedies where responsible.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

          \n
          \n
          \n

          9. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/strong><\/h2>\n

          \u0110\u1ec3 y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3, ho\u00e0n ti\u1ec1n, h\u1ee7y \u0111\u01a1n ho\u1eb7c g\u1eedi khi\u1ebfu n\u1ea1i li\u00ean quan, vui l\u00f2ng li\u00ean h\u1ec7:<\/span><\/p>\n

          LOTUS BLEU ASIA<\/strong><\/p>\n

          \u0110\u01a1n v\u1ecb v\u1eadn h\u00e0nh: <\/span>KAPYWINGS COMPANY LIMITED<\/strong><\/p>\n

          M\u00e3 s\u1ed1 \u0111\u0103ng k\u00fd doanh nghi\u1ec7p: 0319368013<\/span><\/p>\n

          Registered Address: No. 2 Thi S\u00e1ch Street, S\u00e0i G\u00f2n Ward, Ho Chi Minh City, Vietnam<\/span><\/p>\n

          \u0110i\u1ec7n tho\u1ea1i: +84 984 802 785<\/span><\/p>\n

          Email: contact@lotus-bleu.asia<\/span><\/p>\n

          Ch\u00fang t\u00f4i c\u1ed1 g\u1eafng x\u00e1c nh\u1eadn \u0111\u00e3 nh\u1eadn y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng trong v\u00f2ng 2 ng\u00e0y l\u00e0m vi\u1ec7c v\u00e0 th\u00f4ng b\u00e1o c\u00e1c b\u01b0\u1edbc gi\u1ea3i quy\u1ebft ti\u1ebfp theo.<\/span><\/p>\n

          C\u00e1c khi\u1ebfu n\u1ea1i s\u1ebd \u0111\u01b0\u1ee3c xem x\u00e9t c\u00f4ng b\u1eb1ng, minh b\u1ea1ch v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi ph\u00e1p lu\u1eadt Vi\u1ec7t Nam hi\u1ec7n h\u00e0nh v\u1ec1 b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/span><\/p>\n

          Khi ph\u00e1p lu\u1eadt quy \u0111\u1ecbnh th\u1eddi h\u1ea1n x\u1eed l\u00fd khi\u1ebfu n\u1ea1i b\u1eaft bu\u1ed9c, KAPYWINGS s\u1ebd tu\u00e2n th\u1ee7 th\u1eddi h\u1ea1n \u0111\u00f3.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

          \n
          \n
          \n

          10. Quy\u1ec1n c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 c\u1eadp nh\u1eadt ch\u00ednh s\u00e1ch<\/strong><\/h2>\n

          Ch\u00ednh s\u00e1ch n\u00e0y \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng nh\u1eb1m tu\u00e2n th\u1ee7 ph\u00e1p lu\u1eadt Vi\u1ec7t Nam hi\u1ec7n h\u00e0nh v\u1ec1 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed v\u00e0 b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/span><\/p>\n

          N\u1ebfu b\u1ea5t k\u1ef3 \u0111i\u1ec1u kho\u1ea3n n\u00e0o m\u00e2u thu\u1eabn v\u1edbi quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt b\u1eaft bu\u1ed9c, quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh s\u1ebd \u0111\u01b0\u1ee3c \u01b0u ti\u00ean \u00e1p d\u1ee5ng.<\/span><\/p>\n

          KAPYWINGS c\u00f3 th\u1ec3 c\u1eadp nh\u1eadt ch\u00ednh s\u00e1ch n\u00e0y \u0111\u1ec3 ph\u1ea3n \u00e1nh nh\u1eefng thay \u0111\u1ed5i trong ho\u1ea1t \u0111\u1ed9ng ho\u1eb7c quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt.<\/span><\/p>\n

          Phi\u00ean b\u1ea3n ch\u00ednh s\u00e1ch c\u00f3 hi\u1ec7u l\u1ef1c t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u1eb7t h\u00e0ng nh\u00ecn chung s\u1ebd \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho \u0111\u01a1n h\u00e0ng \u0111\u00f3, tr\u1eeb khi ph\u00e1p lu\u1eadt c\u00f3 quy \u0111\u1ecbnh kh\u00e1c ho\u1eb7c c\u00f3 th\u1ecfa thu\u1eadn kh\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

          C\u1eadp nh\u1eadt l\u1ea7n cu\u1ed1i: ng\u00e0y 31 th\u00e1ng 10 n\u0103m 2026<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section><\/div>\n

          <\/p>","protected":false},"excerpt":{"rendered":"

          RETURN, REFUND & CANCELLATION POLICY LOTUS BLEU ASIA Operated by KAPYWINGS COMPANY LIMITED 1. General Information This Return, Refund & Cancellation Policy applies to purchases made through the Lotus Bleu Asia website and fulfilled by KAPYWINGS COMPANY LIMITED (“KAPYWINGS”, “we”, “us”, or “our”). We aim to ensure that all products are delivered in good condition […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"brizy-blank-template.php","meta":{"_acf_changed":false,"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-61","page","type-page","status-publish","hentry","entry"],"acf":[],"yoast_head":"\nReturns & Refunds - lotus-bleu.asia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lotus-bleu.asia\/vi\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns & Refunds - lotus-bleu.asia\" \/>\n<meta property=\"og:description\" content=\"RETURN, REFUND & CANCELLATION POLICY LOTUS BLEU ASIA Operated by KAPYWINGS COMPANY LIMITED 1. 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